FAQ

I’m having trouble with my part, what should I do?

– Cars & Spare Parts has the best warranty in the industry, without question. If you are experiencing any trouble with your part, please visit our How-To section and see if your issue is addressed there. If you need further assistance, feel free to call and talk to one of our experts. More Info

I already took my car to a mechanic and they said my part is defective, what do I do?
-Please see our Warranty section for detailed information on our warranty policy. More Info

What information should I have ready when I call in with a question or concern?
-If you would like to call and speak to one of our experts, please have your invoice number ready so we can quickly find your file. Your invoice number is located on the confirmation page that was packaged with your part. If you provided an email address, this number can also be found in your confirmation emails. See Sample Invoice

If I need a replacement part, how long does it take to ship to me?
-In the rare case that your part is defective, we can ship you out a replacement auto part the same day in exchange for a temporary deposit. This deposit is to ensure that you send back your defective part and is fully refunded once it arrives back at our warehouse. We will also provide you with a free return shipping label to get the other part back to us. More Info.

I returned my part, how long will it take for me to receive my refund?

Once your return is delivered back to our warehouse, it will take up to 8 business days for a refund to be completely processed.

• Up to 3 business days to check the return in.
• Up to 3 business days to process the refund.
• Up to 2 business days for your payment provider (credit card company, PayPal, etc.) to complete the refund.

If you returning a core to receive your temporary deposit back, the same timeline listed above will apply.

What is a Refundable Core Deposit?
A “core” is what the industry calls your old defective part. We want cores to rebuild, recycle and/or resell.
Many of our parts have refundable core deposits. This means you pay a temporary deposit at the time you buy a part. Then, we fully refund the deposit once you send us your old part.
Here’s how it works:

• You purchase the part you need to fix your vehicle.
• You pay a temporary refundable core deposit. Don’t worry, you’ll get this back!.
• You ship us your old part (the core).
• When we receive your old part (the core), we refund you the full amount.

If you have any questions about core deposits, please feel free to contact us and we will be happy to assist you.

How long do I have to send back my core?
-Cores must be returned within 90 days from purchase to ensure full credit.